ABOUT US

About Us

We Provide a Wide Range of Practice Area

Community Advice Fermanagh is a registered charity offering free, confidential & impartial advice, ensuring everyone has access to high quality & professional advice & advocacy in relation to their rights, entitlements & responsibilities

Our Working Process

We want to empower our clients with high quality & accurate advice so they can assert their rights with confidence.

01

Call Us

When you call us, if the call isn’t answered, please leave a message. All calls are returned but if you don’t leave a message we can’t call you back. You will receive a call back from either an adviser assistant who will take all the details and pass them on to an adviser or an adviser. We have a mix of staff answering calls.

For all forms of contact we will ask you for certain details:

  • Name
  • Address & Postcode to ensure that you live within the Fermanagh Omagh Council area, for which we are funded.
  • Contact number: To call you back
  • Email address; we can advise / follow-up via email
  • Date of birth: Different benefits are applicable for different age groups so DOB is essential and we also use this as one of our security measures if you call back for further advice.
  • National Insurance Number: This is for security so that we can access your previous case and follow on.

None of these details are passed on to any 3rd party unless we are dealing with an issue that you have given your consent for us to use them. i.e. If you need us to ring a benefits agency on your behalf, then we must divulge certain details for them to be able to access your case.

02

Advice

You will then either receive advice immediately or an adviser will call you back and if you then need an appointment, this can be arranged.

We can complete most of our appointments over the phone, including filling out forms as our advisers have devised great methods for doing this and can offer face-to-face appointments when required but our new way of working means we can deal with more clients, more efficiently.

From our lovely community, family & friends.

5star-150

Very friendly, helpful staff. Didn't rush us. Definitely worth going if you need help with forms.

Name
5star-150

I have had,great support. Could not fault the team.

Name
5star-150

The staff are very helpfull

Name
5star-150

Very helpful place to have when you need them

Name
5star-150

Helped with my appeal and done great job, definitely recommend and worth 5*

Name

The common goal of advocating for and empowering our clients with the knowledge they need to confidently assert their rights.

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